Tag Archive for: Janitorial

Time to Clean Up Your Customer Service Effort

10 Dec
December 10, 2014

Episode 9

Featured Guest: Bill Yeadon – Jon Don (Indianapolis, IN)

Summary: Customer service is so pivotal to the long-term success of your cleaning and restoration company. Listen to Jon-Don instructor, Bill Yeadon, as he helps us analyze our own customer service efforts. Are we “wowing” our customers or just doing the bare minimum? Bill challenges us to do more to make cheerleaders out of our clients.

The Restoration Nation Challenge: Are you falling into the trap of assuming your customer service is excellent? When was the last time you took a deep look at all aspects of your customer service effort? Are your employees performing at the level you want them to when it comes to customer service?

Motivational Quote: “The last of human freedoms – the ability to choose one’s attitude in a given set of circumstances.” – Viktor E. Frankl

Business Resources:

Video: Ted talk by Simon Sinek

Book: Start with Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek

Book: Leaders Eat Last: Why Some Teams Pull Together and Others Don’t by Simon Sinek

Book: Influence: The Physiology of Persuasion by Robert Cialdini

Guest Contact Info:

Email: billy@jondon.com

Bill’s Strategies for Success Blog

Bill’s LinkedIn Profile

Want to Celebrate 35 Years of Business Success? Emphasize Education, Communication, and Honesty

31 Oct
October 31, 2014

Episode 3

Featured Guest: David Weiler of The Hitchcock Group Cleaning & Restoration (Fleetwood, PA)
Summary: Listen to Dave’s perspective of what it takes to succeed in a sales role in the cleaning and restoration industry. He is new to the industry, but joined a company that is celebrating 35 years in the business. Dave discusses the importance of industry specific education and how it is vital to his success in sales.
The Restoration Nation Challenge: Consider what is important when hiring a sales person for your firm. What kind of attitude and approach to you want that individual to portray? Are they eager to learn the industry? What previous non-industry experience do they have? How will that translate to helping you grow your company?
Motivational Quote: “Always be positive. When you have passion, you do something you love. When you do something you don’t love, it is called stress.”
Favorite Business Book: How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients by Jeffrey Fox
Guest Contact Info: www.teamhitchcock.com

Introduction to The Restoration Nation Podcast

31 Oct
October 31, 2014

Episode 1
Featured Guest: Joshua Solloway- Host
Summary: This is the who, what, where, when, why, and how of The Restoration Nation podcast show. It is a brief introduction of the host along with the show.
The Restoration Nation Challenge: Take a snap shot of your day. Are you working “in” your business or “on” your business? Take the time to learn something new so you can apply it today!
Motivational Quote: “Good, better, best. Never let it rest, until your good is better and your better is best.”
Favorite Business Books:
The ONE Thing: The Surprisingly Simple Truth Behind Extraordinary Results by Garry Keller
7 Habits of Highly Effective People by Stephen Covey
Guest Contact Info: josh@therestorationnation.com

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