Tag Archive for: fire

Growth Strategies for Your Restoration Company

06 May
May 6, 2015

Episode 22

Featured Guest: Jack Dennison – The Restoration Entrepreneur (Pueblo, CO)

Summary: Growing your restoration company is possible! The Restoration Nation welcomes industry consultant Jack Dennison. He provides a high-level strategic and motivational overview on how to get on the path to growth. The advice offered here will help sharpen your focus and encourage steps in the right direction.

The Restoration Nation Challenge: How and when do you take time to decompress and meditate on your business? Who is your business mentor?

Business Resources:

Good to Great by Jim Collins

Built to Last by Jim Collins

Guest Contact Info:

Jack’s business website

Jack’s LinkedIn Profile

Jack’s Blog

8 Steps + 5 Core Competencies = Successful Hires

22 Apr
April 22, 2015

Episode 21

Featured Guest: Gary Wilbers – Ascend Business Strategies (Jefferson City, MO)

Summary: “Slow to hire and quick to fire” makes everything about staffing your business simple, right? Not so fast! Obviously finding and retaining the best people for your company is important. It is also a serious challenge. Do you have a structured process for hiring employees? If not, it is costing you money. Spend time today with business coach and hiring expert, Gary Wilbers of Ascend Business Strategies. He shares his thoughts on how restoration contractors can improve their hiring process.

The Restoration Nation Challenge: What is your employee turnover rate? Do you keep trying the same hiring methods and expecting different results?

Motivational Quote:

“Goals: It’s like having your headlights on because you know where you are going.” By Gary Wilbers

Business Resources:

The Energy Bus by Jon Gordon

The Entrepreneur Roller Coaster by Darren Hardy

Guest Contact Info:

Gary’s business website

Gary’s personal website

Gary’s LinkedIn Profile

Gary’s Blog

The Art and Science of Invoicing for Claims

27 Mar
March 27, 2015

Episode 20

Featured Guest: Andrew McCabe – Claims Delegates (Eugene, OR)

Episode Sponsor: Esporta Wash Systems

Summary: Invoicing and documentation is a key component of a restoration contractor’s services. It often times separates the average companies from the elite. This week The Restoration Nation focuses on what we can do to improve our processes and align our efforts with what adjusters really want. A big thanks to Andy McCabe of Claims Delegates for sharing his thoughts and best practices accumulated from over fifteen years of experience in the cleaning and restoration industry.

The Restoration Nation Challenge: What is your average turnaround time for an invoice to be submitted to the insurance carrier? What training processes to you have in place to onboard new employees on documentation at a loss?

Motivational Quote:

“Do you know why they don’t put rear view mirrors on golf carts? It is because the last shot does not matter.”

Business Resources:

Leaders Eat Last by Simon Sinek

Guest Contact Info:

Andy’s website

Andy’s LinkedIn Profile

The Focus of the Successful Owner

04 Mar
March 4, 2015

Episode 19

Featured Guest: Chuck Violand – Violand Management (Canton, OH)

Episode Sponsor: Esporta Wash Systems

Summary: Owners and leaders beware! Your role is not easy. Take a moment to listen to industry consultant Chuck Violand share his thoughts as to what leaders should be focusing on. Chuck’s vast experience and insight can help you avoid common pitfalls that often plague owners in the cleaning and restoration industry. Thanks Chuck!

The Restoration Nation Challenge: What is the “why” behind what you are doing as an owner/leader? Do you have a clear target for your business? How well are you communicating it?

Motivational Quote:

“We make a living by what we get, but we make a life by what we give.” Winston Churchill

“The more I know, the less I understand all the things I thought I knew.” Don Henley

Business Resources:

What Got You Here Won’t Get You There by Marshall Goldsmith

The Fifth Discipline by Peter Senge

Guest Contact Info:

Chuck’s website

Chuck’s LinkedIn Profile

 

A Glimpse into the World of Large Loss Restoration

25 Feb
February 25, 2015

Episode 18

Featured Guest: Jim Thompson – Jim Thompson & Co. (Dunnellon, FL)

Episode Sponsor: Esporta Wash Systems

Summary: Industry veteran and large loss expert Jim Thompson helps provide perspective on what really matters when it comes to executing large loss projects. Too many restoration contractors want to play in the big leagues but common pitfalls prevent it from happening. Do not fall victim to making these mistakes. If you are looking at expanding in to the world of large loss restoration, it is time to connect with our energetic guest speaker. Thanks Jim!

The Restoration Nation Challenge: Whose interest are you putting first during a large loss situation: Your client’s or your company’s? How well does your company emphasize and train on safety?

Motivational Quote: “There ain’t hardly no work got around here what ain’t been went out after.”

Business Resources:

Get Paid! By Steven Lavelle

Jim Thompson versus Florida Hurricanes

Jim Thompson and NASA

Guest Contact Info:

Jim’s website

Jim’s LinkedIn Profile

Why You Need A.I.R. for a Strong Company Culture

12 Feb
February 12, 2015

Episode 17

Featured Guest: Phillip Hatfield – Zig Ziglar Corporation (Plano, TX)

Episode Sponsor: Esporta Wash Systems

Summary: Featured guest and motivational speaker/author, Phillip Hatfield, shares his thoughts on company culture. Establishing a healthy culture starts with the mission. In addition you must incorporate the ingredients of AIR (Appreciation, Inspiration and Recognition). Be a contagious encourager today and take your company culture to new heights. Leaders of the cleaning and restoration industry do not want to miss this Ziglar Certified guest. Thanks Phillip!

The Restoration Nation Challenge: Do you have an attitude of gratitude? When was the last time you gave genuine praise to a co-worker, employee or boss?

Motivational Quote: “Obstacles and barriers open the doors of opportunity.”

Business Resources:

See You at the Top by Zig Ziglar

Top Performance by Zig Ziglar

Carried by Angels by Phillip Hatfield

Guest Contact Info:

Phillip’s website

Ziglar website

Phillip’s LinkedIn Profile

Challenges and Strategies for Successful Sales Managers

14 Jan
January 14, 2015

Episode 14

Featured Guest: Brian Mauriello – American Integrity Restoration (Glastonbury, CT)

Summary: Managing a sales team in the cleaning and restoration industry is a challenge. Your company offers a variety of services, combats seasonal business cycles, and has to prioritize multiple target markets. Spend time today listening to Brian Mauriello of American Integrity Restoration as he maps out strategies on how to be an effective sales leader in the industry. The “best practices” that Brian and his team have developed will surely benefit your operation as well.

The Restoration Nation Challenge: What key performance indicators (KPIs) does your company measure? What part of your sales effort produces the most results? What parts are non-productive? Are you digging deep into the industries that you are targeting?

Motivational Quote: “Having no problems is the biggest problem of all.” –Taiichi Ohno

Business Resources:

Book: Toyota Production System: Beyond Large Scale Production by Taiichi Ohno

Guest Contact Info:

Company website

www.newtownmemorialfund.org

Brian’s LinkedIn Profile

Taking Cleaning and Restoration Technicians to the Next Level

01 Jan
January 1, 2015

Episode 12

Featured Guest: Barry Costa – Costa Group Education (Kingman, AZ)

Summary: Is the answer A, B, C, or D? Those are the options we have come to know and accept with industry certification examinations. These exams primarily test cognitive abilities, but leave out physical competency. The cleaning and restoration industry is about to take it to the next level with performance assessments for positions such as carpet cleaning, water damage, and beyond. Spend time with Barry Costa as he explains how the team at ICRA is adding another (valuable) level of testing for technician proficiency in our industry.

The Restoration Nation Challenge: How well do you know the abilities of your technicians? Are your internal training procedures getting watered-down with each incoming employee? What kind of quality control measure do you have in place for technician performance?

Motivational Quote: Life Lesson number 5 is from Barry’s daughter Kim: “Touch as many lives as you can.” Every time you meet someone new, you leave a little bit of yourself with them. They are affected by you. The more people you meet, the more complete both their and your lives are because of how you have been affected by each other. Think of the possibilities.

Click here to see all of Kim’s “Ten Life Lessons”

Business Resources:

Book: Delivering Knock Your Socks Off Service by Kristin Anderson and Ron Zimke

Website: http://www.icrassociation.org/

Guest Contact Info:

Barry’s LinkedIn Profile

Help Barry reach his $200,000 fundraising goal for the Leukemia and Lymphoma Society! Support his effort here!

What is my Cleaning and Restoration Company Worth?

17 Dec
December 17, 2014

Episode 10

Featured Guest: Fred Geyen – Geyen Group (Minneapolis, MN)

Summary: We push off the topic more often than we would ever admit. It is the issue of company valuation and preparing to sell. Fred Geyen of Geyen Group explains the importance of why you need to know the value of your cleaning and restoration company (even if you have no plans to sell). Fred offers some common sense suggestions on how to approach the topic and why it should be a priority for your business.

The Restoration Nation Challenge: Do you know what your company is worth? Have you evaluated your company from the prospective of an outside buyer? What are your strengths and what are your weaknesses to that prospective buyer?

Motivational Quote: “You either make dust or eat dust.” – H. Jackson Brown, Jr.

Business Resources:

Book: Built to Sell: Creating a Business That Can Thrive Without You by John Warrillow

Website: www.bizbuysell.com

Guest Contact Info:

Email: fred@geyengroup.com

www.geyengroup.com

Fred’s LinkedIn Profile

Time to Clean Up Your Customer Service Effort

10 Dec
December 10, 2014

Episode 9

Featured Guest: Bill Yeadon – Jon Don (Indianapolis, IN)

Summary: Customer service is so pivotal to the long-term success of your cleaning and restoration company. Listen to Jon-Don instructor, Bill Yeadon, as he helps us analyze our own customer service efforts. Are we “wowing” our customers or just doing the bare minimum? Bill challenges us to do more to make cheerleaders out of our clients.

The Restoration Nation Challenge: Are you falling into the trap of assuming your customer service is excellent? When was the last time you took a deep look at all aspects of your customer service effort? Are your employees performing at the level you want them to when it comes to customer service?

Motivational Quote: “The last of human freedoms – the ability to choose one’s attitude in a given set of circumstances.” – Viktor E. Frankl

Business Resources:

Video: Ted talk by Simon Sinek

Book: Start with Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek

Book: Leaders Eat Last: Why Some Teams Pull Together and Others Don’t by Simon Sinek

Book: Influence: The Physiology of Persuasion by Robert Cialdini

Guest Contact Info:

Email: billy@jondon.com

Bill’s Strategies for Success Blog

Bill’s LinkedIn Profile

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