Tag Archive for: Education

The Focus of the Successful Owner

04 Mar
March 4, 2015

Episode 19

Featured Guest: Chuck Violand – Violand Management (Canton, OH)

Episode Sponsor: Esporta Wash Systems

Summary: Owners and leaders beware! Your role is not easy. Take a moment to listen to industry consultant Chuck Violand share his thoughts as to what leaders should be focusing on. Chuck’s vast experience and insight can help you avoid common pitfalls that often plague owners in the cleaning and restoration industry. Thanks Chuck!

The Restoration Nation Challenge: What is the “why” behind what you are doing as an owner/leader? Do you have a clear target for your business? How well are you communicating it?

Motivational Quote:

“We make a living by what we get, but we make a life by what we give.” Winston Churchill

“The more I know, the less I understand all the things I thought I knew.” Don Henley

Business Resources:

What Got You Here Won’t Get You There by Marshall Goldsmith

The Fifth Discipline by Peter Senge

Guest Contact Info:

Chuck’s website

Chuck’s LinkedIn Profile

 

A Glimpse into the World of Large Loss Restoration

25 Feb
February 25, 2015

Episode 18

Featured Guest: Jim Thompson – Jim Thompson & Co. (Dunnellon, FL)

Episode Sponsor: Esporta Wash Systems

Summary: Industry veteran and large loss expert Jim Thompson helps provide perspective on what really matters when it comes to executing large loss projects. Too many restoration contractors want to play in the big leagues but common pitfalls prevent it from happening. Do not fall victim to making these mistakes. If you are looking at expanding in to the world of large loss restoration, it is time to connect with our energetic guest speaker. Thanks Jim!

The Restoration Nation Challenge: Whose interest are you putting first during a large loss situation: Your client’s or your company’s? How well does your company emphasize and train on safety?

Motivational Quote: “There ain’t hardly no work got around here what ain’t been went out after.”

Business Resources:

Get Paid! By Steven Lavelle

Jim Thompson versus Florida Hurricanes

Jim Thompson and NASA

Guest Contact Info:

Jim’s website

Jim’s LinkedIn Profile

Make E-mail Marketing Work for Your Business

21 Jan
January 21, 2015

Episode 15

Featured Guest: Joanne Randall – Leap Year Marketing (Concord, NH)

Summary: The practice of e-mail marketing has mixed reviews. That is largely because many businesses execute it so poorly. Don’t let this be the case for your cleaning and restoration company. Joanne Randall of Leap Year Marketing helps businesses succeed with e-mail marketing campaigns. Listen as she shares extremely valuable tips to help your e-mail marketing efforts perform at a high level. Just a couple adjustments to your e-mails and you could see major results.

The Restoration Nation Challenge: Are you getting results from of your e-mail marketing efforts? After listening to Joanne, what changes can you make today to improve your performance?

Motivational Quote: “Hard work always precedes luck.” – Joanne Randall

Business Resources:

Book: The Bible

Robert Kiyosaki Blog

Jack Canfield Blog

Guest Contact Info:

Company website

Marketing Mojo Radio

Joanne’s LinkedIn Profile

Taking Cleaning and Restoration Technicians to the Next Level

01 Jan
January 1, 2015

Episode 12

Featured Guest: Barry Costa – Costa Group Education (Kingman, AZ)

Summary: Is the answer A, B, C, or D? Those are the options we have come to know and accept with industry certification examinations. These exams primarily test cognitive abilities, but leave out physical competency. The cleaning and restoration industry is about to take it to the next level with performance assessments for positions such as carpet cleaning, water damage, and beyond. Spend time with Barry Costa as he explains how the team at ICRA is adding another (valuable) level of testing for technician proficiency in our industry.

The Restoration Nation Challenge: How well do you know the abilities of your technicians? Are your internal training procedures getting watered-down with each incoming employee? What kind of quality control measure do you have in place for technician performance?

Motivational Quote: Life Lesson number 5 is from Barry’s daughter Kim: “Touch as many lives as you can.” Every time you meet someone new, you leave a little bit of yourself with them. They are affected by you. The more people you meet, the more complete both their and your lives are because of how you have been affected by each other. Think of the possibilities.

Click here to see all of Kim’s “Ten Life Lessons”

Business Resources:

Book: Delivering Knock Your Socks Off Service by Kristin Anderson and Ron Zimke

Website: http://www.icrassociation.org/

Guest Contact Info:

Barry’s LinkedIn Profile

Help Barry reach his $200,000 fundraising goal for the Leukemia and Lymphoma Society! Support his effort here!

Time to Clean Up Your Customer Service Effort

10 Dec
December 10, 2014

Episode 9

Featured Guest: Bill Yeadon – Jon Don (Indianapolis, IN)

Summary: Customer service is so pivotal to the long-term success of your cleaning and restoration company. Listen to Jon-Don instructor, Bill Yeadon, as he helps us analyze our own customer service efforts. Are we “wowing” our customers or just doing the bare minimum? Bill challenges us to do more to make cheerleaders out of our clients.

The Restoration Nation Challenge: Are you falling into the trap of assuming your customer service is excellent? When was the last time you took a deep look at all aspects of your customer service effort? Are your employees performing at the level you want them to when it comes to customer service?

Motivational Quote: “The last of human freedoms – the ability to choose one’s attitude in a given set of circumstances.” – Viktor E. Frankl

Business Resources:

Video: Ted talk by Simon Sinek

Book: Start with Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek

Book: Leaders Eat Last: Why Some Teams Pull Together and Others Don’t by Simon Sinek

Book: Influence: The Physiology of Persuasion by Robert Cialdini

Guest Contact Info:

Email: billy@jondon.com

Bill’s Strategies for Success Blog

Bill’s LinkedIn Profile

What is the Vision of The Restoration Nation Podcast?

06 Dec
December 6, 2014

The Restoration Nation Podcast was conceived by two forces: A desire for learning and a passion for the cleaning and restoration industry. These two factors lead me to start a podcast designed specifically for leaders in the industry. Entrepreneurs in the cleaning and restoration industry share a lot in common. We have similar challenges, struggles, and opportunities. This podcast can be used as a conduit to help each other navigate these issues. Mutual success can be achieved faster if we commit to serving each other. This can be done by sharing best practices, experiences, and inspirational stories. That is the vision of The Restoration Nation podcast.

Why a desire for learning?

Like many of you reading this, I am a competitor. First and foremost, I like to challenge myself. Outward competition is important, but I believe pushing yourself is the first step to improving. Entrepreneurs can often challenge themselves more than any outside force. The further you can drive yourself, the more prepared you will be for external competition. Part of the self-challenging process is learning new things. Continuous education is so important when it comes to preparing for competition. In coming full-circle with this discussion, my desire for learning comes from my need to compete at a high level. As an entrepreneur in the cleaning and restoration industry, you already understand this.

Why a passion for the cleaning and restoration industry?

This is a very personal question for me. To put it simply, I grew up in the industry. My father, Jack Solloway, founded Soil-Away Cleaning & Restoration Services in 1990. I have seen the victories and defeats that an entrepreneurial journey delivers. I am second generation in the business. I believe in the value that our services offer. It is a great industry with a lot of tremendously collaborative members. One of the most valuable things I have learned through my experience in the cleaning and restoration industry is that it is not about what you take, but what you give back. It is about how you serve others.

What is next for The Restoration Nation podcast?

This podcast is not about me. It is about our industry. It is about connecting with other leaders and entrepreneurs in our field. If you are reading this, I am talking about you! The podcast and website is a tool for education, collaboration, and motivation amongst industry peers. I will facilitate the growth of this resource to the best of my abilities, but ultimately the value that this program delivers is up to you. I encourage your participation. That could be by being a guest on the show, submitting a blog post, or sharing the podcast with an industry peer. I am thankful for your participation and look forward to building the relationship.

How to Fix the Biggest Online Marketing Mistake

25 Nov
November 25, 2014

Episode 7

Featured Guest: Sonny Ahuja – Internet Marketing Consultant & Coach (Atlanta, GA)

Summary: Too many entrepreneurs in the cleaning and restoration industry struggle with online marketing. Sonny’s approach is simple, methodical, and effective. This interview focuses on the #1 mistake we make with our online marketing efforts. Listen, learn, and be on your way to making your phone ring!

The Restoration Nation Challenge: Have you been putting off your online marketing efforts? What resources have you dedicated to making it a priority? Are you properly tracking website results?

Motivational Quote: “You must be the change you wish to see in the world.” – Mahatma Ghandi

Favorite Business Book: 80/20 Sales and Marketing: The Definitive Guide to Working Less and Making More by Perry Marshall

Guest Contact Info: www.sonnyahuja.com

A Personal Touch For Your Sales and Marketing Effort

19 Nov
November 19, 2014

Episode 6

Featured Guest: Victoria Ronan- Marketing Director with Clothes Call (Crofton, MD)

Summary: Listen to Victoria as she guides us through the “life of a salesperson” in the cleaning and restoration industry. Her philosophy focuses on building relationships that last. A key to her success is creativity, consistency, and most importantly- adding a personal touch. Victoria shares some of her best practices to sales and marketing that she has learned through working with previous employer Servpro and current employer Clothes Call (textile restoration).

The Restoration Nation Challenge: Does your sales effort do anything out-of-the-box? When was the last time you tried something new when it comes to sales and marketing? How are you going above-and-beyond the competition?

Motivational Quote: Life does not need to be perfect to be wonderful

Favorite Business Book: How to Win Friends & Influence People by Dale Carnegie

Guest Contact Info: www.clothescall.us.com

3 Reasons Why Industry Education is Important for Cleaning and Restoration Companies

13 Nov
November 13, 2014

Cleaning and restoration companies ask: “Why should I invest my resources (time and money) in industry education?” Is it to get certifications? Is it to stay ahead of the competition? Is it to keep up with industry trends? The answer is yes, yes, and yes. However, you should challenge yourself to look deeper than that. Below are three reasons why industry education is important for cleaning and restoration companies… Read more →

One Industry Trend That You Need To Keep Up With

12 Nov
November 12, 2014

Episode 5

Featured Guest: Jeff Cross, Executive Editor – Cleanfax (Columbus, OH)

Summary: Listen to Jeff Cross as he discusses industry trends and common challenges amongst cleaning and restoration contractors. He is an industry veteran and a wealth of knowledge. Here he shares from his deep industry experience. Jeff is the Executive Editor for Cleanfax Magazine and the leader of Totally Booked University.

The Restoration Nation Challenge: How are you getting your industry-specific educational content? Are you being purposeful about learning something new every day?

Favorite Business Book: The Lean Startup: How Today’s Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses by Eric Ries

Guest Contact Info: www.totallybookeduniversity.com and www.cleanfax.com

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