Tag Archive for: 24/7

Growth Strategies for Your Restoration Company

06 May
May 6, 2015

Episode 22

Featured Guest: Jack Dennison – The Restoration Entrepreneur (Pueblo, CO)

Summary: Growing your restoration company is possible! The Restoration Nation welcomes industry consultant Jack Dennison. He provides a high-level strategic and motivational overview on how to get on the path to growth. The advice offered here will help sharpen your focus and encourage steps in the right direction.

The Restoration Nation Challenge: How and when do you take time to decompress and meditate on your business? Who is your business mentor?

Business Resources:

Good to Great by Jim Collins

Built to Last by Jim Collins

Guest Contact Info:

Jack’s business website

Jack’s LinkedIn Profile

Jack’s Blog

The Art and Science of Invoicing for Claims

27 Mar
March 27, 2015

Episode 20

Featured Guest: Andrew McCabe – Claims Delegates (Eugene, OR)

Episode Sponsor: Esporta Wash Systems

Summary: Invoicing and documentation is a key component of a restoration contractor’s services. It often times separates the average companies from the elite. This week The Restoration Nation focuses on what we can do to improve our processes and align our efforts with what adjusters really want. A big thanks to Andy McCabe of Claims Delegates for sharing his thoughts and best practices accumulated from over fifteen years of experience in the cleaning and restoration industry.

The Restoration Nation Challenge: What is your average turnaround time for an invoice to be submitted to the insurance carrier? What training processes to you have in place to onboard new employees on documentation at a loss?

Motivational Quote:

“Do you know why they don’t put rear view mirrors on golf carts? It is because the last shot does not matter.”

Business Resources:

Leaders Eat Last by Simon Sinek

Guest Contact Info:

Andy’s website

Andy’s LinkedIn Profile

A Glimpse into the World of Large Loss Restoration

25 Feb
February 25, 2015

Episode 18

Featured Guest: Jim Thompson – Jim Thompson & Co. (Dunnellon, FL)

Episode Sponsor: Esporta Wash Systems

Summary: Industry veteran and large loss expert Jim Thompson helps provide perspective on what really matters when it comes to executing large loss projects. Too many restoration contractors want to play in the big leagues but common pitfalls prevent it from happening. Do not fall victim to making these mistakes. If you are looking at expanding in to the world of large loss restoration, it is time to connect with our energetic guest speaker. Thanks Jim!

The Restoration Nation Challenge: Whose interest are you putting first during a large loss situation: Your client’s or your company’s? How well does your company emphasize and train on safety?

Motivational Quote: “There ain’t hardly no work got around here what ain’t been went out after.”

Business Resources:

Get Paid! By Steven Lavelle

Jim Thompson versus Florida Hurricanes

Jim Thompson and NASA

Guest Contact Info:

Jim’s website

Jim’s LinkedIn Profile

Why You Need A.I.R. for a Strong Company Culture

12 Feb
February 12, 2015

Episode 17

Featured Guest: Phillip Hatfield – Zig Ziglar Corporation (Plano, TX)

Episode Sponsor: Esporta Wash Systems

Summary: Featured guest and motivational speaker/author, Phillip Hatfield, shares his thoughts on company culture. Establishing a healthy culture starts with the mission. In addition you must incorporate the ingredients of AIR (Appreciation, Inspiration and Recognition). Be a contagious encourager today and take your company culture to new heights. Leaders of the cleaning and restoration industry do not want to miss this Ziglar Certified guest. Thanks Phillip!

The Restoration Nation Challenge: Do you have an attitude of gratitude? When was the last time you gave genuine praise to a co-worker, employee or boss?

Motivational Quote: “Obstacles and barriers open the doors of opportunity.”

Business Resources:

See You at the Top by Zig Ziglar

Top Performance by Zig Ziglar

Carried by Angels by Phillip Hatfield

Guest Contact Info:

Phillip’s website

Ziglar website

Phillip’s LinkedIn Profile

Marketing Your Restoration Firm to Plumbers

28 Jan
January 28, 2015

Episode 16

Featured Guest: Ivan Turner – Show Me Marketing Solutions (Jefferson City, MO)

Episode Sponsor: Esporta Wash Systems

Summary: To pay referral fees or not to pay referral fees? That is the question. We all know that plumbers are a key target to market your restoration firm to. How you do this is another story. There are many philosophies and approaches to doing this successfully. Ivan Turner of Show Me Marketing Solutions shares his thoughts on how to build mutually beneficial relationships with plumbers.

The Restoration Nation Challenge: Are you currently marketing to plumbers? If you are paying referral fees, do you think Ivan’s approach could better serve your firm?

Motivational Quote: “Man’s mind once stretched by a new idea never regains its original dimensions.” Oliver Wendell Holmes Jr.

Business Resources:

How to Win Friends and Influence People by Dale Carnegie

Built to Last by Jim Collins

Good to Great by Jim Collins

Guest Contact Info:

Company website

Ivan’s LinkedIn Profile

Challenges and Strategies for Successful Sales Managers

14 Jan
January 14, 2015

Episode 14

Featured Guest: Brian Mauriello – American Integrity Restoration (Glastonbury, CT)

Summary: Managing a sales team in the cleaning and restoration industry is a challenge. Your company offers a variety of services, combats seasonal business cycles, and has to prioritize multiple target markets. Spend time today listening to Brian Mauriello of American Integrity Restoration as he maps out strategies on how to be an effective sales leader in the industry. The “best practices” that Brian and his team have developed will surely benefit your operation as well.

The Restoration Nation Challenge: What key performance indicators (KPIs) does your company measure? What part of your sales effort produces the most results? What parts are non-productive? Are you digging deep into the industries that you are targeting?

Motivational Quote: “Having no problems is the biggest problem of all.” –Taiichi Ohno

Business Resources:

Book: Toyota Production System: Beyond Large Scale Production by Taiichi Ohno

Guest Contact Info:

Company website

www.newtownmemorialfund.org

Brian’s LinkedIn Profile

How “Healthy” is Your Business?

23 Dec
December 23, 2014

Episode 11

Featured Guest: Carol Phillips – National Health and Wellness Expert (Manchester, NH)

Summary: Go! Go! Go! Push! Push! Push! The never ending obligations and stress that our businesses can place on us can be unbearable. Do not let it take your toll on personal health and wellness. That is the message of guest, Carol Phillips. Listen as Carol shares tips from her new book, “52 Simple Ways to Health.” She explains how busy leaders in the cleaning and restoration industry can successfully focus on personal health and wellness.

The Restoration Nation Challenge: Are you listening to your body? Is it telling you to make some positive changes with regards to personal health habits? Would you want your business to go without you due to preventable health ailments?

Motivational Quote: “Eating crappy food is not a treat. It is a punishment.” – Drew Carey

Business Resources:

Book: Seven Habits of Highly Effective People by Stephen Covey

Guest Contact Info:

www.52WaysToHealth.com

Her Book: 52 Simple Ways to Health by Carol Phillips

Carol’s LinkedIn Profile

What is the Vision of The Restoration Nation Podcast?

06 Dec
December 6, 2014

The Restoration Nation Podcast was conceived by two forces: A desire for learning and a passion for the cleaning and restoration industry. These two factors lead me to start a podcast designed specifically for leaders in the industry. Entrepreneurs in the cleaning and restoration industry share a lot in common. We have similar challenges, struggles, and opportunities. This podcast can be used as a conduit to help each other navigate these issues. Mutual success can be achieved faster if we commit to serving each other. This can be done by sharing best practices, experiences, and inspirational stories. That is the vision of The Restoration Nation podcast.

Why a desire for learning?

Like many of you reading this, I am a competitor. First and foremost, I like to challenge myself. Outward competition is important, but I believe pushing yourself is the first step to improving. Entrepreneurs can often challenge themselves more than any outside force. The further you can drive yourself, the more prepared you will be for external competition. Part of the self-challenging process is learning new things. Continuous education is so important when it comes to preparing for competition. In coming full-circle with this discussion, my desire for learning comes from my need to compete at a high level. As an entrepreneur in the cleaning and restoration industry, you already understand this.

Why a passion for the cleaning and restoration industry?

This is a very personal question for me. To put it simply, I grew up in the industry. My father, Jack Solloway, founded Soil-Away Cleaning & Restoration Services in 1990. I have seen the victories and defeats that an entrepreneurial journey delivers. I am second generation in the business. I believe in the value that our services offer. It is a great industry with a lot of tremendously collaborative members. One of the most valuable things I have learned through my experience in the cleaning and restoration industry is that it is not about what you take, but what you give back. It is about how you serve others.

What is next for The Restoration Nation podcast?

This podcast is not about me. It is about our industry. It is about connecting with other leaders and entrepreneurs in our field. If you are reading this, I am talking about you! The podcast and website is a tool for education, collaboration, and motivation amongst industry peers. I will facilitate the growth of this resource to the best of my abilities, but ultimately the value that this program delivers is up to you. I encourage your participation. That could be by being a guest on the show, submitting a blog post, or sharing the podcast with an industry peer. I am thankful for your participation and look forward to building the relationship.

Fleet Management for the Cleaning & Restoration Industry

03 Dec
December 3, 2014

Episode 8

Featured Guest: Corey Fongemie – GPS Fleet Consulting (Portsmouth, NH)

Summary: Ever wonder where your trucks actually go during the day? Are you concerned with “after-hours” activity with your vehicles? Need a better way to manage maintenance schedules? This podcast speaks with fleet management consultant Corey Fongemie. He puts business owners in the driver’s seat when it comes to fleet management of their cleaning and restoration company.

The Restoration Nation Challenge: Is fleet management something you turn a blind-eye to? Are you really doing all you can to protect the large investment you have in your vehicles? Do you realize the customer service and administrative benefits of fleet management?

Motivational Quote: “Don’t let things happen, Make things happen!”

Favorite Business Book: The Leadership Challenge: How to Make Extraordinary Things Happen in Organizations by James M. Kouzes

Guest Contact Info:

gpsfleetconsulting.com

facebook.com/gpsfleetconsulting

linkedin.com/in/fongemie

One Industry Trend That You Need To Keep Up With

12 Nov
November 12, 2014

Episode 5

Featured Guest: Jeff Cross, Executive Editor – Cleanfax (Columbus, OH)

Summary: Listen to Jeff Cross as he discusses industry trends and common challenges amongst cleaning and restoration contractors. He is an industry veteran and a wealth of knowledge. Here he shares from his deep industry experience. Jeff is the Executive Editor for Cleanfax Magazine and the leader of Totally Booked University.

The Restoration Nation Challenge: How are you getting your industry-specific educational content? Are you being purposeful about learning something new every day?

Favorite Business Book: The Lean Startup: How Today’s Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses by Eric Ries

Guest Contact Info: www.totallybookeduniversity.com and www.cleanfax.com

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