Archive for month: March, 2015

The Art and Science of Invoicing for Claims

27 Mar
March 27, 2015

Episode 20

Featured Guest: Andrew McCabe – Claims Delegates (Eugene, OR)

Episode Sponsor: Esporta Wash Systems

Summary: Invoicing and documentation is a key component of a restoration contractor’s services. It often times separates the average companies from the elite. This week The Restoration Nation focuses on what we can do to improve our processes and align our efforts with what adjusters really want. A big thanks to Andy McCabe of Claims Delegates for sharing his thoughts and best practices accumulated from over fifteen years of experience in the cleaning and restoration industry.

The Restoration Nation Challenge: What is your average turnaround time for an invoice to be submitted to the insurance carrier? What training processes to you have in place to onboard new employees on documentation at a loss?

Motivational Quote:

“Do you know why they don’t put rear view mirrors on golf carts? It is because the last shot does not matter.”

Business Resources:

Leaders Eat Last by Simon Sinek

Guest Contact Info:

Andy’s website

Andy’s LinkedIn Profile

The Focus of the Successful Owner

04 Mar
March 4, 2015

Episode 19

Featured Guest: Chuck Violand – Violand Management (Canton, OH)

Episode Sponsor: Esporta Wash Systems

Summary: Owners and leaders beware! Your role is not easy. Take a moment to listen to industry consultant Chuck Violand share his thoughts as to what leaders should be focusing on. Chuck’s vast experience and insight can help you avoid common pitfalls that often plague owners in the cleaning and restoration industry. Thanks Chuck!

The Restoration Nation Challenge: What is the “why” behind what you are doing as an owner/leader? Do you have a clear target for your business? How well are you communicating it?

Motivational Quote:

“We make a living by what we get, but we make a life by what we give.” Winston Churchill

“The more I know, the less I understand all the things I thought I knew.” Don Henley

Business Resources:

What Got You Here Won’t Get You There by Marshall Goldsmith

The Fifth Discipline by Peter Senge

Guest Contact Info:

Chuck’s website

Chuck’s LinkedIn Profile

 

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